Pólizas de Cancelación y de No Asistencia
Todos los clientes son responsables de leer y seguir nuestras pólizas para que todos puedan recibir un buen servico, mientras mantenemos y sostenemos nuestra comunidad de bienestar.
Pólizas de cancelación de clases y servicios
Se necesita mucho para dirigir un estudio de bienestar y proporcionar buen servico de calidad a nuestros clientes.
Intentamos ofrecerle los mejores servicios posibles. Para ello, por favor, asegúrese de que está reservando un servicio, a los que puede asistir en el tiempo asignado. Es su responsabilidad leer nuestras pólizas de cancelación antes de comprar. La no utilización de los servicios no es motivo de reembolso.
Cancelaciones por adelantado
I. Early Cancellation Provision
Clients of nacánYoga + wellness, LLC. are required to provide notice of cancellation at least 24 hours prior to the scheduled session time. The term “Early Cancellation” pertains to the act of a client canceling a booked session, class or service in advance of 24 hours from the commencement of the session.
II. Penalty-Free Early Cancellation
Clients are entitled to Early Cancel a booked session, class or service without incurring any penalties or charges if the cancellation is made 24 hours or more prior to the scheduled session start time. In the event of an Early Cancellation, the client shall be exempt from any financial repercussions.
III. Cancellation Modalities
Cancellations of sessions, classes or services can be effectuated through any of the following communication channels: email, telephone, or text message. Clients have the liberty to select their preferred mode of communication for notifying the Studio of their intent to cancel.
Cancelaciones por retraso - $15
La cancelación por retraso es una clase o servicio cancelado dentro de las 24 horas de la hora de inicio de la sesion. Entendemos que a veces puede ocurrir una ausencia inesperada. Por lo tanto, es necesario que si tiene que cancelar su cita, avise con más de 24 horas de anticipación. De no ser así, se le aplicará un cargo de 15 dólares por cancelación retrasada.
Absent no-show Policy
This Absent No-Show Policy applies to all clients of nacánYoga + wellness, LLC. (“Studio”) who have purchased a session, class or service.
I. Definition of Absent No-Show
An “Absent No-Show” is defined as the failure of a client to attend a scheduled session, class or service without providing prior notice to the Studio.
II. Consequence of Absent No-Show
For clients who have purchased a session, class or service and fail to attend without prior notification to the Studio, the booked class or service will be forfeited. This means that the opportunity to participate in the missed session, class or service will be lost, and no refund or rescheduling option will be available.
III. Notification Requirement
Clients are encouraged to notify the Studio of any circumstances preventing them from attending a scheduled session, class or service as soon as possible. This notification should be provided through one of the approved communication channels designated by the Studio, such as email, phone, or text message.
IV. Cancellation and Rescheduling
Clients who foresee that they cannot attend a scheduled session, class or service are strongly advised to cancel or reschedule their booking in accordance with the Studio’s cancellation policy. This proactive action will help avoid the loss of the booked session, class or service due to an Absent No-Show.
V. Exemptions in Cases of Medical Emergencies or Illness
Clients who have purchased a session, class or service and are unable to attend due to unforeseen medical emergencies or illness will be exempt from the consequence of an Absent No-Show leading to the forfeiture of the booked session, class or service. In such cases, clients must promptly communicate their situation to the Studio using the approved communication channels (email, phone, or text message) to ensure the exemption is duly acknowledged and applied. The Studio understands the importance of prioritizing health and safety and seeks to accommodate these exceptional circumstances with understanding and flexibility.
Please note, our cancellation policy is aimed to be a preventative measure rather than a penalty. As a mobile/home based studio offering private 1:1, small classes and wellness services, absent no-shows and late cancels are inconsiderate and limits other clients from participating in sessions and is disruptive to our overall Wellness Community.
Cambios
nacánYoga + wellness, LLC. puede hacer cambios en los servicios y precios ofrecidos en o a través de nuestro sitio en cualquier momento. nacánYoga + wellness, LLC. puede cambiar, actualizar, añadir o eliminar estos términos en cualquier momento publicando los términos actualizados en la página de este sitio. Publicaremos actualizaciones periódicas y es responsabilidad del cliente leer cualquier actualización visitando la página de políticas de cancelación de no-show. Al utilizar nuestro sitio web después de que nacánYoga + wellness, LLC. ha actualizado sus términos, usted está de acuerdo con todos los términos actualizados; si usted no está de acuerdo con cualquiera de los términos actualizados, debe dejar de usar nuestro sitio en referencia a nuestros servicios.